Dialogue Banking

DEI Provides Dialogue Banking to Banks and Credit Unions

DEI offered a comprehensive design approach which fit well with our objective of designing a new automated facility. The outcome is an environment which is professional, customer-friendly and welcoming; all of which moves us towards an enhanced customer experience.
— William Hough, SVP Kentucky Bank

As bank design evolves, the dialogue banking concept takes its cue from retail and hospitality forums.  The teller line is replaced with a teller “pod,” creating a relaxed, informal selling platform that hones in on relationship building and customer-focused cross-selling.

Each teller pod is customized to meet our client’s needs and takes advantage of heightened efficiencies when using cash dispensers/recyclers.  The redesigned teller concept provides more fluid interactions between tellers and customers by focusing on exceptional customer service.